We Make Your Business Virtually Famous

Author Archives: Bellevue News

Gant Travel Cuts Time a Disrupted Traveler

Gant Travel Cuts Time a Disrupted Traveler

Gant Travel reported on August 10, 2018, that they reduced the total time a
traveler spends with their agents by a third during major flight disruptions, as a result of integrating
FlightGlobal’s Travel Waiver Services.

Gant Travel Cuts Time a Disrupted Traveler Spends with AgentsGant Travel

“With an average decrease of 10%, Gant drove a cost reduction just by giving agents an automated
process for knowing when a traveler’s flight qualifies for a waiver. How can you put a dollar amount
on having smarter (well informed) agents, and without having to do any extra training at that?”
Patrick Linnihan, President & CEO of Gant Travel Management.
Known for their innovation, Gant Travel saw the great benefits that this solution would bring to their
business model. After six months, interviews with agents proved they no longer needed to validate
the waiver with an airline and confirmed that they trusted the information in the record.
“The trust in our data is attributed to how we constantly fine-tune and evaluate our processes and
apply the eye of an industry expert. By comparing five major storms in 2017, like for like, we see a
statistical decrease of 50% in time spent by agents talking to an airline,” said Kate Harris, FlightGlobal
Data Scientist
When a major disruption, like a severe storm or hurricane affects flights, airlines issue exceptions to
their change fee policies in order to better accommodate travelers and reduce friction in operations
and re-accommodations. In 2017, FlightGlobal tracked over 36 million flights around the world,
including almost 2 million that had a disruption consisting of a cancellation diversion or arrival delay
greater than 60 minutes.

Gant Travel originally partnered with FlightGlobal in 2017, as the first Travel Management Company
(TMC) integrating airline published waivers directly into the agent workflow. A joint team led by
FlightGlobal’s data scientists analyzed before and after agent activity across 12 months to find actual
operational savings leading to a new competitive insight.
FlightGlobal’s Travel Waiver Services is the industry’s only matching engine which integrates flight
status data with airline travelers’ itinerary information. It enables TMCs and travel service providers
(such as airlines) to offer travelers re-booking on to alternate flights without paying a change fee when
severe weather or other major events impact the airline’s operations.

Read more about this at Local Business Scoop.

Lumo Launches New Tool for Flight Disruptions

Lumo Launches New Tool for Flight Disruptions

Flight disruption forecasts and analytics provider Lumo announced, last August 8, 2018, the official launch of its Navigator dashboard to serve the managed travel industry. This tool is an interactive dashboard that gives the travelers real-time information on the flight delay risk. This is a revolutionary way to book and view the flight travel. The… Continue Reading

TRIPBAM ‘s New Rating System of Hotels and Brands

TRIPBAM ‘s New Rating System of Hotels and Brands

TRIPBAM – August 12, 2018 – announced a new hotel auditing and rating system as part of its new TRIPBAM Hotel Intelligence offering. The announcement was made at GBTA Convention 2018 in San Diego, California as part of the convention’s annual Media Day. TRIPBAM Announces New Rating System of Hotels and Brands The new scoring system will… Continue Reading

Tramada System in the SAP Concur Partner Program

Tramada System in the SAP Concur Partner Program

Tramada System, the technology leader specializing in travel data and process management, – August 12, 2018 – announced it joined the SAP Concur Partner Program, opening the door to new networks of referral and partnership between Tramada Systems, its clients, and SAP Concur, the world’s leading provider of travel, expense and invoice management solutions. Tramada System in the SAP… Continue Reading

Festive Road and PredictX Partnership For Industry Innovation

Festive Road and PredictX Partnership For Industry Innovation

FESTIVE ROAD, the world’s leading travel and meetings engagement consultancy, has announced an “Innovation Partnership” with travel management predictive analytics leader PredictX. Festive Road and PredictX Partnership For Industry Innovation The two companies have joined forces to combine leading consultancy with advanced analytics – creating a force for better business travel and meetings management. The… Continue Reading

Washington Beer Commission Presents Washington Beer BBQ

Washington Beer Commission is proud to announce the inaugural Washington Beer BBQ at the South Lake Union Discovery Center lawn (101 Westlake Avenue North, Seattle, WA 98109). The event will feature 35 Washington breweries and more than 100 beers designed to pair perfectly with delectable smoked meats from Wood Shop BBQ, Meaty Johnson’s, and Seoul Bowl… Continue Reading

HFF Announces Sale of Willow Creek Corporate Center

HFF Announces Sale of Willow Creek Corporate Center

HFF announces the sale of Willow Creek Corporate Center, a seven-building, Class A office park in the thriving tech submarket of Redmond, Washington. HFF Announces Sale of Willow Creek Corporate Center The HFF team represented the seller, and procured the buyer, Preylock Real Estate Holdings. Willow Creek Corporate Center comprises 421,785 square feet spread across… Continue Reading

Telerent Leasing Corporation Named Jeff Davis As CEO For Avidex Industries and Digital Networks Group

Telerent Leasing Corporation Named Jeff Davis As CEO For Avidex Industries and Digital Networks Group

Telerent Leasing Corporation (TLC) has named Jeff Davis as the chief executive officer for its Avidex Industries and Digital Networks Group (DNG) divisions providing collaborative communications, audio/visual systems integration and design services. After meeting with employees recently, Davis said the entire organization is highly motivated and enthusiastic about future opportunities for growth. Telerent Leasing Corporation… Continue Reading

T-Mobile Essentials Unveiled

T-Mobile Essentials Unveiled

This is how it should be done. On August 6, 2018 T-Mobile (NASDAQ: TMUS) unveiled T-Mobile Essentials, a new plan designed to meet the needs of the millions more Americans now covered by the Un-carrier’s rapidly expanding network. As always, T-Mobile is listening to customers, and T-Mobile Essentials is designed for those who say they… Continue Reading

Utility Rent for Use of Rights-of-Way Court Rule

Utility Rent for Use of Rights-of-Way Court Rule. On August 1, 2018, King County Superior Court Judge Samuel Chung issued an oral ruling granting summary judgment to water, sewer and electric utilities that King County cannot charge the utilities rent for the use of county roads and rights-of-way. A formal order reflecting the Court’s decision… Continue Reading