J.D. Power Announced Top Spots For Customer Care Company. J.D. Power announced on August 2 that T-Mobile has received the highest score of any company, ever, in the 2018 J.D. Power U.S. Wireless Customer Care Full-Service Study—Volume 2 – for the second time in a row! This marks the 16th time T-Mobile ranks highest among full-service providers in the study since 2004. In addition, MetroPCS took home the win in their respective Non-Contract Full Service segment for Overall Customer Care in the adjacent 2018 J.D. Power U.S. Wireless Customer Care Non-Contract Study—Volume 2. That’s a lot of happy wireless customers!
J.D. Power Announced Top Spots For Customer Care Company
Just 6 months ago, T-Mobile delivered the U.S. Wireless Customer Care Full-Service study’s highest overall wireless satisfaction score ever – 828. This time around, T-Mobile topped itself – and everyone else – with a new record high of 839! T-Mobile is now the only company in the study’s history to set a new record high, in the same category, twice in a row.